Frequently Asked Questions

Everything you need to know about shopping at Shrimps.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Are my payment details secure?

Yes, we use industry-standard SSL encryption and are PCI-compliant. We accept all major credit cards, PayPal, and Apple Pay for a secure checkout experience.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our website.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.

How can I contact customer support?

Our support team is available via live chat from 9 AM to 5 PM EST, or you can email us anytime at support@shrimps.com for a response within 24 hours.